Startup crashes are often caused by corrupted cache files, outdated OS versions, or conflicts with background services. On iOS, force-close all apps and restart your device. On Android, clear the app’s cache via Settings > Apps > Jurassic World Alive > Storage > Clear Cache. If that fails, uninstall and reinstall the app from the official App Store or Google Play—never use third-party APKs, as they may contain malware.

The app requires iOS 13.0+ (iPhone 6s or newer) or Android 8.0+ with at least 3 GB RAM and GPS + gyroscope support. Older devices like the iPhone 6 or Samsung Galaxy J series lack necessary hardware sensors, causing map inaccuracies or rendering failures. Check Ludia’s official support page for the full compatibility list before installing.

Post-update login issues usually stem from server overload during peak rollout hours or mismatched client-server protocols. Wait 1–2 hours after major updates before attempting to log in. If you’re using Facebook or Google authentication, ensure those accounts are connected and not restricted by parental controls or regional firewalls.

No. Jurassic World Alive is an augmented reality (AR) location-based game requiring constant internet connectivity for map data, dino spawns, and multiplayer interactions. Brief disconnections may cause temporary freezes, but prolonged offline periods will log you out automatically.

This typically indicates GPS signal loss or mock location detection. Disable any GPS spoofing tools—even for testing—as the app’s anti-cheat system blocks map functionality if fake locations are detected. Also, ensure location permissions are set to “While Using the App” (iOS) or “Allow all the time” (Android).

Your progress is tied to your linked account (Google Play Games, Apple Game Center, or Facebook). Always verify your account is connected in Settings > Account before reinstalling. If progress vanishes, contact Ludia Support with your player ID (found in Profile) and transaction receipts if purchases were lost.